We discovered that Audre's suitcase had been stolen when we went to retrieve it from the luggage compartment of the Flixbus when it arrived in Ljubljana. We asked the police in Ljubljana for a copy of their report and they said “no” in a forceful (Soviet kind of way); they said that they could not give it to us because the incident did not occur in Slovenia. They said it couldn’t have occurred in Slovenia because Ljubljana was the first stop in Slovenia and the luggage compartment had not been opened since Italy. When we protested that all we wanted was the report of their interview with us, they said “it was the rule;” whatever they wrote about the interview with us was only for their internal purposes. As far as they were concerned, the incident occurred outside of Slovenia and that was that.
We needed an official police report to submit for insurance and to make a claim against Flixbus. We decided we had to go to Udine, Italy to report the theft of Audre's suitcase. So off we went in our Slovenian rental car to Italy. We arrived on Saturday morning and went straight to the Questura di Udine, Ufficio Prevenzione Generale e Soccorso Pubblico, Ufficio Denunce, Udine, Ital, tel. 0432 413715 www.poliziadistato.it. We were the last people to get to see the policeman to make our "denounce" of Flixbus. The policeman was professional, friendly and complete. When we left the police station we had an official, typed, report of the theft. To make a VERY long story short, with the police report, Audre's extensive records and perseverance, we got payments from our homeowners' insurance, from American Express insurance, from Allianz our travel insurance and we got a settlement from Flixbus, all totaling $13,676.61! By far, the most difficult to obtain was the settlement from Flixbus. That took over a year because we went through arbitration. But it was worth it.
We stayed in Udine for the weekend and had a nice time. We had one blowout lunch at La Taverna (di Piero e Matilde Zanini) at piazza Castello 2, Colloredo di Monte Albano (UD), Udine, Italy, https://www.ristorantelataverna.it/en/. It was a one Michelin Star restaurant and we spent €118.
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